Drat! 😬 You have just received the product, but it doesn't really meet your expectations?
- We give all Backers 30 days to figure out whether or not they like the device they have ordered
- If not, Backers can return their devices - no questions asked - for a refund or an exchange
- Contact Back Market Customer Care
Here’s what how to contact us:
You can contact Back Market Customer Care by logging in to your Back Market account > My orders > "Ask for help".
If possible, provide photos of your item(s) as evidence.
- Be as clear as possible when communicating your issue(s).
- If it turns out that an error has been made, we'll send you a return label so you can send your item back for a replacement.
- If the item is no longer in stock, you'll receive a refund.