Your Back Market purchase already comes with a free Commercial warranty from the seller, which covers hardware and software defects. The insurance and service plans are optional add-ons that extend your coverage to accidental damage (drops, cracked screens, water damage) and more, things the warranty doesn't cover. Learn more about the Commercial warranty
Here's everything included in the insurance and service policies:
Evy offers multiple insurance/service policies with different coverages, contract periods, and payment plans depending on the device you're purchasing it for. You can select the one that's right for you during checkout, or within 30 days after purchasing the item.
Important: These plans complement the legal warranties provided by the seller and do not affect your rights under those legal warranties.
With these plans, you're eligible for repairs or reimbursement in the form of a digital gift card or a voucher (minus the deductible, if applicable) usable on Back Market to purchase a replacement if repair isn’t possible.
You can make a repair request via our partner's portal. Follow these instructions for making a repair request
After making your request, you'll get a response within 24 hours. To ship your device to the repair center, you’ll get a free shipping label from our partners.