How long is my price offer valid?
Price offers expire after 21 days. So after you accept a price offer, you have 21 days to ship your device to the refurbisher and have the package scanned into the DHL system. If you miss the 21-day shipping window, the refurbisher may adjust the price offer.
What if I missed the deadline to ship my device?
If you can’t get to it within that time frame, no big deal. You can either:
- Do the assessment again to get another price offer
- Ask the refurbisher for an extension before the 21 days are up — they may agree to either the same price offer, or an adjusted one
How to check when your device is due to the refurbisher
You can see how many days you have to ship your device by logging in to your Back Market account > My trade-in, check the date you accepted the price offer from the refurbisher, and add 21 days.
What if I changed my mind and no longer want to sell my device?
No problem — just don’t send your item, and it’s still yours. Any price offers you received will automatically expire after 21 days if you don’t ship your item.