You ordered a product on Back Market, but you encounter a problem with the charger that was provided to you by your refurbisher? Your charger does not work optimally anymore, overheating etc? This article is here to help you solve your problem as soon as possible.
The most common issues with chargers are:
- Causing the device they’re charging to overheat
- Intermittent functionality
If you’re having any of these issues, or your charger has other defects, the best solution is to contact the seller by following the steps in our short guide below.
How to contact my seller?
➡️ Ask for help on my order
My charger is not original, is that normal?
Please note that this section only addresses chargers that came with a smartphone order. If you didn’t buy a smartphone, but just a charger (wall plug and/or charging cable) and are having issues with it, contact the seller by following the steps in the guide above.
Smartphones always come with a compatible charging cable, but wall chargers are not automatically provided.
Accessories received with a device are always compatible, but not always original. Rest assured, they work as well as the original accessories and are subject to the same warranty conditions as the item they came with.
If you’re having issues with your charger, just contact the seller by following the guide above.