The Covid-19 outbreak does not have a major impact on Back Market activities:
- all of our deliveries are still guaranteed.
- all of our products are cleaned and are not a source of contamination.
Nevertheless, our parcels may be subject to some delays depending on the region. To track your packages, simply use the tracking URL link or consult our article.
We will regularly update this article with the latest information as it is received from our partners.
⚠️ - A safe place should be chosen as a delivery option by the customer. If a safe place hasn’t been chosen but it is somewhere safe to deliver the parcel, the courier will leave it there - even if there is someone in the property. They will take a photo, which will be included in the delivery notification email.
DHL Information Message - April 1, 2020
"The safety of our employees and customers is paramount. That is why we have put in place emergency measures to mitigate any potential impact and ensure that our organisations in all countries follow the protocols of national and international health and official authorities".
Our entire network manages its operations to ensure, as far as possible, uninterrupted service to our customers.
In France, all areas are accessible for pick-ups and deliveries. This is also the case for all the countries served by DHL Express, where our teams remain mobilised to provide you with an excellent quality of service".
UPS Information Message - April 1, 2020:
"No restrictions on deliveries to the UK."
Chronopost information message - April 1, 2020:
"All areas continue to be served by Chronopost."