Before you ship your device to the refurbisher, it’s mandatory to disconnect your personal accounts from the device. Not disconnecting from your personal accounts can cause delays to your Trade-in process.
Disconnecting your Google account
To delete your account follow these steps:
- View your devices on your Google account using this link
- Select the device you’ll be sending to the refurbisher
- Select "Sign out"
That’s all! Your device is ready for the refurbisher.
Disconnecting your iCloud account
You can disconnect your personal iCloud account even if your device isn’t with you.
If you have any unresolved issues or concerns, you can contact us directly through our contact form. Please explain the problem you’re experiencing in detail, and we’ll get back to you as soon as we can.