When you buy a refurbished phone or laptop from Back Market, the product comes with a full year's limited warranty. This basically means that for the full year after you buy your device you are covered for any software or hardware malfunctions outwith your control (malfunctioning touchscreen, loose battery, etc.).
- However, if you lose, knock down, break your phone or if it is oxidized (you get it wet), the Back Market Guarantee will not apply unless you have purchased the Breakage Guarantee.
- In addition, if the device is opened or tampered with by a third-party (other than the refurbisher) the warranty will also be invalidated.
So if a malfunction has developed on your device but it has already been broken/oxidized/opened by a third-party or shows signs of impact following a fall or a shock, the warranty will no longer apply and the refurbisher will not be required to take care of your after-sales request.
Keep in mind as well that waterproofing is never kept on refurbished products. Devices are opened during the refurbishment process so that tests and repairs can be carried out on the product. As a result, the seal on originally waterproof models is not guaranteed on the refurbished products sold on Back Market.
If you have any issues with your device within the warranty period then make sure to contact your refurbisher to repair or exchange the product. A refund is only possible if you are still within the 14-day returns period or if the merchant is unable to repair the device or replace it within the deadlines set by Back Market.
- To contact the refurbisher, please click on this link,
- Once your request is submitted, the refurbisher will provide you with instructions within 24 hours to arrange the handling of your request.
For more info or additional help, you can also contact us directly via this contact form.