If you notice something on the Back Market website that you think violates an applicable regulation, let us know so we can investigate.
All content and items should comply with applicable laws and regulations and our Terms of Use and Terms of Sale.
You can report content that infringes on intellectual property rights (e.g. trademarks) and prohibited or illegal content/items (e.g. content that violates IP rights, content that is discriminatory or misleading, unauthorized means of payment, etc.) by following the instructions below.
How to report illicit content:
Step 1. Select the link “Report illicit content” in the footer of the website.
Step 2. Select the reason from the dropdown menu.
Step 3. Fill in the form.
Step 4. Select “Send”.
If you have an issue with an item purchased on Back Market log in to your account and go to “Orders” > “Ask for help”.