Monthly subscription plans, purchased directly from our partner, Evy, are available for certain device categories. You can subscribe to a protection plan at a lower upfront cost and keep it for up to 60 months (minimum contract of 12 months).
Below are some common questions about monthly plans.
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What does the monthly subscription plan cover?
When is the payment due for monthly plans?
What items is the monthly plan available for?
How can I update my payment method?
What happens if I miss a payment?
Can I still make a repair request with Evy if I’ve missed a payment?
How long does the policy last?
What payment methods are available?
I changed my mind. Can I cancel or terminate my Evy plan?
What does the monthly subscription plan cover?
The monthly subscription plan has the same coverage as the plans with a one-time payment. You can see the details of what's included in your monthly subscription coverage:
- Before purchase: by checking the terms & conditions available at purchase time
- Post purchase: in your Back Market's account or in our partner’s portal
When is the payment due for monthly plans?
The payment is due on the same day of the month as your purchase.
What items is the monthly plan available for?
The monthly plan is currently available for only certain product categories. You can see eligible offers for each product directly in your cart.
How can I update my payment method?
If your payment failed, you will receive an email to update your payment method in the next 14 days following your payment failure.
Once you receive this email, you can update your payment method in your Back Market account, under the 'protection plans' section.
It’s not currently possible to update your payment details proactively, but there are no penalties for a missed payment.
If you have an active monthly subscription, you also cannot delete the associated payment method. You can only change it if a payment fails, at which point you will receive an email notification.
What happens if I miss a payment?
If you miss a payment you’ll have 50 days to pay the amount due before the plan is automatically terminated. No late fees are charged for missed payments.
Can I still make a repair request with Evy if I’ve missed a payment?
Yes, you can still make a repair request with Evy even if you’re behind on your payments (as long as 50 days have not passed since the first missed payment). However, Evy may not address your claim until you have settled the amount due.
How long does the coverage last?
The monthly plans are available for a minimum of 12 months and can be kept for up to 60 months, after which the contract will end. Evy doesn't currently offer the option to renew it once the contract ends.
What payment methods are available?
Monthly plans can be paid for by credit or debit card, PayPal and Apple Pay. In any case, available payment methods will be displayed at cart level.
I changed my mind. Can I cancel or terminate my Evy plan?
Within the first 30 days of your purchase, you can cancel your plan for any reason with a full refund of all fees paid. Log in to your Back Market customer's account, under the 'Protection plans' section to process the cancellation.
After the end of the 30-day withdrawal period, you are committed for a year. However, depending on your specific contract terms, different cancellation conditions may apply. You may contact Evy directly through your Evy customer account for all questions relating to the management of your protection plan coverage.