Back Market - Help Center - Australia Help Centre home page

Go back to the shop

Back Market - Help Center - Australia Help Centre home page

  1. Back Market - Help Center - Australia
  2. About buying refurbished

About buying refurbished

Everything you need to know about your device's second life.

All you need to know about operating systems

  • All about switching to ChromeOS Flex
  • Mac and macOS compatibility guide
  • iPad compatibility guide
  • iOS compatibility guide

All you need to know about refurbishing

  • Why do prices vary on Back Market?
  • What are Premium devices and their benefits?
  • All about Android battery health
  • All about iPhone battery health
  • What can I expect from a refurbished MacBook battery?
  • How do I know how much storage (GB) I need?
See all 19 articles

Refurbisher & Back Market

  • Counterfeit items
  • Is my phone 5G compatible?
  • Why doesn't my unlocked phone work with my carrier?
  • Using a prepaid SIM card on your device
  • Can I use my phone overseas?
  • What's Back Market’s Quality Assurance Fee?
See all 9 articles

Place an order

  • How do I buy a single compatible AirPod or case?
  • Can you help me find the right item?
  • Will I receive the same item shown in the photo?
  • How do I place an order?
  • Where do the crossed-out prices come from?
  • How do I find my AirPods’ model number and serial number?

Partnership / Sponsorship

  • How do I contact Back Market about selling?
Deutsch Deutsch (Österreich) Ελληνικά English (United Kingdom) English (Ireland) English (United States) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska

Still need help?

To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. We’ll get back to you within 1 business day.

Get help with an order
For anything else, contact us with this form
Deutsch Deutsch (Österreich) Ελληνικά English (United Kingdom) English (Ireland) English (United States) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska