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Back Market - Help Center - Australia
Returns & refunds
Returns & refunds
Follow these instructions for fast and easy returns and refunds.
Know before you ship
Why it’s important to report any damage to your device
Returns
Common questions about the return process
Returns and refunds policy
Can I get a temporary device while mine is being repaired?
Can I ship to a PO Box?
Order cancellations
What if I change my mind about the item within the first 30 days?
I don't see my order in my account
Why was my order canceled by the seller?
Refunds
What happens to my refund if my card expires or my bank account is closed?