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Back Market - Help Center - Australia
Returns and refunds
Returns and refunds
Want to send something back or wondering what comes next in the return process? Find out how to start a return and what to expect once it's on its way.
Refunds
What happens to my refund if my card expires or my bank account is closed?
Order cancellations
What if I change my mind about the item within the first 30 days?
I see an unexpected charge from Back Market
Why was my order canceled by the seller?
Returns
How do I return an item I bought on Back Market?
Common questions about the return process
Returns and refunds policy
Can I ship to a PO Box?
Know before you ship
Everything you need to know about user accounts
Why it’s important to report any damage to your device