Jump to
Who operates the Australian Trade-in program?
How much will I get for my device?
What happens if my device condition is assessed differently by the refurbisher?
What devices are eligible for Trade-in?
How long do I have to send my device?
What happens to the data on my device?
What documents do I need to provide to complete a trade-in?
How do I find my Trade-In order details after accepting an offer?
What if I need help with my Trade-In?
Who operates the Australian Trade-in program?
This Trade-in program is provided by Renewable Mobile AU Pty Ltd (“RMA”) as an independent third party. By completing the trade-in steps at buyback.backmarket.com.au, you agree to sell your device to Renewable Mobile AU, according to their Trade-In Program Terms & Conditions. Back Market Australia Pty Ltd (“Back Market”) is not party to the agreement between you and RMA.
How much will I get for my device?
It depends on the device, model, manufacturer, and condition. Answer a few questions accurately, and once RMA receives the device within the specified time frame and verifies its condition, you will most likely receive the full amount of the initial value estimate.
Keep in mind that RMA needs to receive the trade-in device within 14 days of the initial value estimate, and the condition of the customer’s traded-in device needs to match what they submitted during the assessment.
What happens if my device condition is assessed differently by the refurbisher?
If the refurbisher determines that the condition of the device differs from your assessment, they will contact you with a counteroffer. If you accept it, this new amount will be paid out to you within 2 business days.
If you reject the counteroffer, your device will be returned to you free of charge.
How will I get paid?
You may choose to be paid via bank transfer, PayID, PayPal, or receive a digital prepaid Mastercard.
Once the device has been received, you'll receive payment for your trade-in within 2 business days. If there has been a counteroffer, you'll receive payment for your trade-in within 2 business days of acceptance.
What devices are eligible for Trade-in?
Smartphones, tablets, smartwatches, MacBooks, laptops, headphones, earphones, speakers, gaming consoles, and Dyson vacuum cleaners.
How do I ship my device?
Print out the prepaid shipping label, stick it to the package, and drop it off at any Australia Post shop. Find a location here
How long do I have to send my device?
The price offer expires after 14 days. If you missed the 14-day window, you'll need to do another Trade-in assessment and accept the new offer to get another prepaid shipping label. Note that since some time has passed, you may receive a different estimate the second time around.
What happens to the data on my device?
Data is automatically deleted from devices traded in once they’ve been received by the refurbisher. But, you can also delete the data themselves before sending it in, if they prefer.
What documents do I need to provide to complete a trade-in?
Proof of identity is required to proceed with a trade-in. You'll need to upload one of the following:
- a valid Passport (Australian or international)
- a valid Driver Licence
- a valid State-issued proof-of-age card
Your ID will be verified before the trade-in can proceed.
How do I find my Trade-In order details after accepting an offer?
Once you accept the price offer and receive a free shipping label, you will receive an email confirmation. This email includes everything you need to know about creating an account with RMA.
To follow up on your trade-in or raise a help request, you must create an account with RMA to access your trade-in details and follow the progress of your trade-in.
The account created with RMA for trade-in is completely separate from a Back Market Australia account for purchasing a device. A customer may have an RMA account without creating any Back Market account, and vice versa.
Your Trade-In order details will not be available in your Back Market account, only on your RMA account (once created).
Any password reset of the account with RMA is managed by RMA directly. Back Market Australia cannot help reset any RMA accounts.
If you can't log in to your RMA account, please make sure you're using the correct credentials (not your Back Market credentials), and vice versa.
What if I need help with my Trade-In?
If you have a query regarding Trade-in, please contact RMA customer service via their contact form. Go to RMA content form
Note that Back Market Customer Care will not be able to help with any trade-in-related issues as our partner RMA is responsible for handling all Trade-In operations and customer support in Australia.