We want you to have peace of mind when making a purchase. Whether you need a repair, want a refund, or want to extend coverage, Back Market covers your purchase with the protection you need.
The 12-month warranty and its exclusions
This warranty automatically comes with the purchase of any device on Back Market. It covers all defects for hardware and software — and it’s just one of the many ways we've got your back! The seller will repair a defective device or offer a replacement for it. You’re eligible for a refund if the seller can't repair or replace it. The warranty is valid for 12 months from the delivery of your item.
The warranty is limited to technical defects and component issues that affect the functionality of your item. The warranty will not cover your item if it is:
- Lost, dropped, or broken
- Damaged by liquids (oxidation)
- Opened for repair or diagnosis by a third party (other than the seller)
In other words, if a malfunction occurs with your item, but it has been broken/oxidised/opened by a third party, or shows signs of impact due to a fall, the warranty will no longer apply.
Note that the original waterproofing by the manufacturer is rarely maintained on refurbished devices. During the refurbishing process, devices are opened so that tests can be carried out, which is why sealing is not guaranteed on refurbished items.
Good to know
Be sure to let us know as soon as your device because defective. Otherwise, your service request may be rejected, and the seller won't be obligated to repair or replace your item.
Our 30-day change of mind policy
You have 30 days to try out your new device and decide if it's right for you. If you’re not satisfied, you can return it to the seller within 30 days of delivery.