Need help? Too easy! The best way to contact Back Market depends on whether you need help with an order or with something else.
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I need help with something else
I need help with an order
To contact us about an order or start a return/repair request, go to your “Orders” page and select “Get help”. We’ll reply within 1 business day.
Please note that older conversations may be read-only. In that case, feel free to open a new help request.
I need help with something else
For help with anything else (like a Trade-in or general question), we've got you covered too. Go to the homepage of the Help Center, and open the messenger in the bottom right-hand corner. We'll reply within 1 business day.
Go to the Help Center homepage