The refurbisher asked me to do something I don’t understand. What should I do?

Once the refurbisher has received your item, they’ll look it over to see that it matches your assessment and check that your documents are OK.

For the transaction to go through, it’s important that you:

If one of these tasks still needs to happen, the refurbisher will let you know via your conversation, and walk you through the process as you do it.

If that doesn’t do the trick, contact us and we’ll take care of you.