Back Market Support

Learn about device grades, what certain specs actually mean, and how to find the right device for you.

Choosing the right device

What battery life level should I receive my device with?

All about iPhone battery health

What can I expect from a refurbished MacBook battery?

What condition will my device be in?

What accessories are included with my order? Are they originally branded?

How long can I expect my battery to last?

Do waterproof devices stay waterproof when they're refurbished, particularly smartphones?

Device grades and quality

Why do prices vary on Back Market?

Can you help me find the right item?

How do I find my AirPods’ model number and serial number?

Can I shop items from a specific seller on Back Market?

How do I find an item's technical specifications?

What is software obsolescence, and what does it mean for my MacBook?

How do I buy a single compatible AirPod or case?

iPadOS compatibility guide

iOS compatibility guide

Mac and macOS compatibility guide

Which operating system is on the device?

SIM card: what format, compatibility, etc.?

Operating systems and compatibility

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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