Having issues with your GPS sensor? Try these tips from our in-house tech experts for a quick fix.
Go to “Settings” > “System” > “System update”.
You’ll be able to see your update status – follow the steps that appear on the screen.
Adjust your location settings
iOS devices
Go to “Settings” > “Privacy” > “Location Services”.
Make sure that the Location Services feature is on.
Scroll down to your apps.
Select an app and one of the following:
“Never” – This stops access to Location Services information.
“Ask Next Time” – This gives you the option to select one of the following:
“Always Allow” – This gives access to your location regardless of whether the app is running or not. (This option will be retired with the release of iOS 13.)
“While Using App” – This only gives access to location data if the app or one of its features appears on the screen.
“Allow Once” – This allows the app to collect location data for the current session only. In any future sessions, it must ask again.
“Don’t Allow” – This means the app can never collect your real-time location.
Android devices
Go to “Settings” > “Location Data”.
Check that “Location information access” is on – the button must be blue.
Go to “Settings” > “Location Data” > “App permission” – it may also be called “Location” depending on your device.
Here, you’ll see the location settings for your apps:
“Never” – Denies access to your location.
“While Using the App” – Gives access to your location when the app or any of its features appear on the screen.
“Always” – Gives access to your location regardless of whether the app is running or not.