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If you’re having issues with your device’s sensors (e.g. movement and proximity, TouchID) try these tips from our in-house tech experts for a quick fix.

<a href="https://support.apple.com/en-us/HT203977" rel="nofollow noopener noreferrer" target="_blank">Back up your device with iCloud or on your computer</a>

Plug your device into a power source and make sure you’re connected to Wi-Fi.

Go to “Settings” &gt; “General” &gt; “Software Update”.

You may see two software updates – pick the one you want to install.

1. <a href="https://support.apple.com/en-us/HT203977" rel="nofollow noopener noreferrer" target="_blank">Back up your device with iCloud or on your computer</a>
2. Plug your device into a power source and make sure you’re connected to Wi-Fi.
3. Go to “Settings” &gt; “General” &gt; “Software Update”.
4. You may see two software updates – pick the one you want to install.

Go to “Settings” &gt; “System” &gt; “System update”.

You’ll be able to see your update status – follow the steps that appear on the screen.

- Go to “Settings” &gt; “System” &gt; “System update”.
- You’ll be able to see your update status – follow the steps that appear on the screen.

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My device’s sensors don’t work properly

Update your software

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