If we need to verify your identity to resolve a blocked transaction or delivery dispute, we may ask for supporting documents. To make this faster, we use a secure "live identity check" provided by Onfido, if you've consented via our consent pop-up.
Starting your verification:
On the Onfido page, select "Start verification".
Enter your personal details:
First name
Last name
Email address (must match the one used in your Account Opening Form)
Nationality
Select "Continue".
Select "Get Secure Link" to proceed with verification on your mobile device.
Use your phone to scan the QR code shown on the screen. Alternatively, you can:
Select "Copy link" to open it manually on your phone, or
Select "Get link via SMS" to receive it by text.
On your mobile browser, tap "Continue" to begin.
Select the country that issued your ID and choose the type of ID you want to use.
Grant camera access when prompted.
Take a photo of the front side.
Take a photo of the back side.
Capture clear photos of your ID:
Face the camera directly.
Make sure your eyes are clearly visible.
Remove glasses if necessary.
Take a selfie:
Select the country that issued the document reflecting your current home address.
Choose the type of document you'll upload for proof of address.
Upload your document by selecting an image from your gallery, taking a photo, or uploading a file.
Verify your address:
Once complete, select "Upload" to submit your verification.