Whether you can change your payment method on Back Market depends on the type of transaction. This article covers three transaction types: standard orders, trade-in payouts, and Express Replacements.
Standard orders: Can I change my payment method?
No, the payment method for a standard order cannot be changed once the order is confirmed.
If you want to pay with a different payment method, you will need to:
Cancel the order — cancellation is only possible if the order has not yet shipped.
Place a new order and select your preferred payment method at checkout
Trade-in payouts: Can I change my payment method?
Yes, you can update your bank account details for a trade-in payout at any time.
A trade-in is the process of sending a used device to Back Market in exchange for a cash payout. To update the bank account where your trade-in payout will be sent:
Log in to your Back Market account
Go to My Account > My Trade-ins
Select Add payment details
Update your details under Banking information
Save your changes
Express Replacement orders: Can I change my payment method?
No, the payment method for an Express Replacement order cannot be changed once the process has started.
An Express Replacement is a Back Market service that sends you a replacement device before you return the original, requiring a temporary card authorization to cover the replacement. Once the Express Replacement process has started, the card details used for the initial authorization cannot be changed.
If your card verification fails:
While the diagnostic window is still open (the time-limited period during which your device issue is being assessed): retry the card verification directly within the diagnostic window
After the diagnostic window has closed: wait 40 minutes, then restart the Express Replacement process from your Back Market help request
To access your help request:
Log in to your Back Market account
Go to My Account > My Orders
Select the relevant order and open the associated help request
Follow the prompts to restart the Express Replacement process