You may be wondering, "How the heck did I get a Blacklisted phone?"
Furthermore, what is a Blacklisted phone? Well, allow us to elaborate on what Blacklisted means and why it's possible to receive a Blacklisted phone.
What is a blacklisted phone?
When someone does not pay their phone bill, or if they declare their device stolen the carrier makes that device unusable by blacklisting it, which makes it blacklisted and blocked.
How is it possible for the seller to miss that my device was blacklisted?
Devices can become blacklisted after the seller has already checked and sold them. This is because blacklisting depends on actions taken by previous owners or carriers that may occur weeks or even months after the device changes hands.
Common scenarios include:
Stolen/Lost reports: A previous owner reports the device as lost or stolen after the seller has already sourced and verified it
Unpaid bills: A carrier blocks the device due to outstanding contract payments that weren't resolved when the seller performed their checks
Finance locks: The device was tied to a payment plan that gets flagged after the sale
Even though the seller performed standard checks before listing the device, they had no way of predicting these future actions.
If this happens to you, contact Back Market Customer Care directly by logging into your customer account and we will ensure that you are provided with the appropriate solution.
Can I check if a device is blacklisted before buying?
Before listing a device for sale, Back Market sellers are required to verify that it has not been reported lost, stolen, or blacklisted.
There are no additional steps for you to take before purchasing. If, despite these checks, you receive a blacklisted device, contact Back Market Customer Care directly from your customer account and we will make sure to provide you with the appropriate solution.