How do I ask for help on my Back Market order?

Need help? We’re on it.

Here's what to do:

Step 1. Log in to your Back Market account > "Orders".

Step 2. Find the order you need help with and select the "Get help" button next to it.

Step 3. Follow the prompts to let us know why you're reaching out.

That's it! We'll do our best to respond within 1 working day.

If you already have an open help request, you can find it again by going to “Orders” and selecting “Go to conversation”. Go to “Orders”

Please note that older conversations may be read-only. In that case, feel free to open a new help request.