Your Android device may switch off or restart unexpectedly due to various reasons, including:
Overheating
Software issues
App crashes
Hardware issues
Battery problems
System glitches
By attempting the options below, you should be able to rectify whatever is causing your Android to shut down or restart unexpectedly. Don't forget, we're always here for you if you need us!
Solutions to try
Restart your Android device
Press and hold the power button until the power menu appears, then select “Restart” or “Reboot”.
Remove the battery (if removable)
If your device has a removable battery, switch it off, remove the battery for a few seconds, then put it back in and switch the device back on.
Clear cache partition
Boot your device into recovery mode (usually by holding down specific buttons whilst powering on), then select "Wipe Cache Partition" from the recovery menu.
Update your Android OS
Ensure your device is running the latest version of Android:
Go to “Settings” > “System” > “Software Update”.
Uninstall troublesome apps
If certain apps are causing problems, uninstall them from your device:
Go to “Settings” > “Apps” > [select the problematic app] > “Uninstall”.
Factory reset your device
Back up your important data, then carry out a factory reset:
Go to “Settings” > “System” > “Reset options” > “Erase all data” (factory reset).
Get in touch
Still no joy? We're here for you. Contact Back Market Customer Care