So, your phone’s on vibrate mode, but nothing’s shaking? Try these tips from our in-house tech experts for a quick fix.
Check the Silent and Vibrate modes
iOS devices
Here’s how to check if your device is in the correct mode:
Verify that the “Silent Mode” is off:
If your phone has a “Ring switch”, move the switch forwards so that the orange bar is hidden.
You can also use “Control Centre” to check if “Silent Mode” is turned on.
Double-check that “Do Not Disturb” mode is off:
Go to “Settings” > “Focus” > “Do Not Disturb”.
Verify that it is turned off.
If the problem is the vibrate mode:
Go to “Settings” > “Sounds & Haptics” (for older iPhones, go to “Settings” > “Sounds”).
You can select if you want your phone to vibrate when it’s on Ring and/or Silent modes.
When you turn off both settings your phone won’t vibrate any more.
If the problem is the speaker mode:
Go to “Settings” > “Sounds & Haptics” (for older iPhones, go to “Settings” > “Sounds”).
Slide the “Ringer and Alerts” slider back and forth a few times.
If you’re still unable to hear anything, or if your speaker button on the “Ringer and Alerts” slider is dull, refer to the next step.
If you can hear something, try making a phone call with the speakerphone on.
If you’re using an iPad or iPod touch, make a call using FaceTime.
If you hear some crackling or if you can’t hear anything at all, then the issue could be related to your network – try calling later in a different location.
Android devices
Here’s how to check if your device is in the correct mode:
Check if “Silent Mode” is off:
Go to “Settings” > “Sounds”.
The Silent Mode button is grey when it’s turned off – if it’s blue, click the button to turn it off.
Check whether “Do Not Disturb” mode is off:
Go to “Settings” > “Sounds” > “Do Not Disturb”.
The button should be grey when it’s turned off; if it’s blue, click the button to turn it off.
Update your device’s software
iOS devices
Plug your device into a power source and make sure you’re connected to Wi-Fi.
Go to “Settings” > “General” > “Software Update”.
You may see two software updates – pick the one you want to install.
Android devices
Go to “Settings” > “System” > “System update”.
You’ll be able to see your update status – follow the steps that appear on the screen.