So you've just received your order, but you’re not happy with it. We’re sorry about that, and we want to help make it right. Here’s what to do.
I received my order less than 30 days ago
We know purchasing tech is serious business. That’s why all Back Market items come with free 30-day returns. You can return your item if you change your mind within this period.
If you like your item but it doesn’t match your expectations, feel free to send us details by starting a service request. We’re often happy to offer goodwill compensation if something about your device isn’t quite right, but you don’t want to go through the hassle of a return.
You can start a service request by logging in to your Back Market account > “Orders” > "Get help".
Note that Back Market Customer Care will respond to your message within 1 business day — so sit tight and know that your request is a priority for us.
I received my order more than 30 days ago
Sometimes issues only appear after prolonged use, which is why all sellers on Back Market provide a 1-year warranty. The warranty starts on the date of delivery and covers hardware defects.
The warranty doesn’t apply to wear and tear from normal use (including a decrease in battery capacity), significant impact damage, or oxidation (liquid damage). The warranty will also no longer be valid if your item is repaired or tinkered with by anyone other than the seller.
If it looks like your issue falls under the 1-year warranty, you’ll need to submit a service request. Learn how to initiate a return under the 1-year warranty
Note that Back Market Customer Care will respond to your message within 1 business day — so sit tight and know that your request is a priority for us.