What do I need before I contact DPD about my Back Market order?
Before you contact DPD about your order, find your tracking number. DPD can't find your package using your Back Market order number.
How do I contact DPD in Germany?
DPD in Germany has no phone line, you can contact DPD Germany online or by email.
Online: DPD contact form
Email: info@dpd.de
Can I change my DPD delivery date?
Yes, you can change the delivery date for your DPD package through the link sent to you by email or text message (SMS), or use the DPD tracking page.
Can I send my DPD package to a different address?
DPD can't send your package to a different address.
Can I change the recipient's name on my DPD package?
DPD can't change the recipient's name on your package.
Can I send my package to a DPD pickup location?
Yes, you can send your DPD package to a pickup location. Use the link sent to you by email or text message (SMS), or use the DPD tracking page.
How do I pick up my package from a DPD pickup location?
To pick up your package, go to a pickup location and bring the QR code sent to you by DPD (called Pickup Pass) via email or text message (SMS).
How long does DPD keep my package at a pickup location in Germany?
In Germany, a DPD package stays at a DPD shop for 7 calendar days and at a pickup locker for 3 calendar days.
Can I leave my DPD package with a neighbor or in a safe place?
Depending on your package eligibility, you can leave your DPD package with a neighbor or in a safe place. In Germany, this option may appear as "Abstell-Okay".